At Kasen Travelers, customer satisfaction is our priority. We understand that sometimes issues arise with your order, and we want to ensure that your experience with us is as smooth as possible. Below are the details regarding our Return and Refund Policy.

1. No Returns or Exchanges Policy

Due to our unique payment method of Cash on Delivery (COD), we do not accept returns or exchanges once a product has been delivered and payment has been made. We ask that you carefully review your order before confirming it, as we do not offer returns, exchanges, or refunds for products after they have been delivered.

2. Defective or Damaged Products

If the product you receive is defective, damaged, or not what you ordered, we apologize for the inconvenience. Please contact us within 3 days of receiving your order, and we will assist you in resolving the issue. To ensure we process your request promptly, please provide the following information:

  • Order number
  • Description of the issue
  • Photos of the damaged or defective product (if applicable)

Once we review your request, we will work with you to resolve the issue, which may include sending a replacement item, offering a partial refund, or taking other corrective actions, as deemed appropriate.

3. How to Request a Return/Exchange

If you receive a damaged or defective item, please follow these steps to request assistance:

  • Contact us at [email protected] within 3 days of receiving the product.
  • Provide details of the problem, along with any supporting photos.
  • Our customer service team will respond promptly with instructions on how to proceed.

4. Refund Policy

We do not offer refunds for any orders unless the product is defective or damaged, as described above. In the case of a defective product, a refund may be issued after we confirm the issue.

5. Cancellation of Orders

Once an order has been placed and confirmed, it is processed immediately. As a result, cancellations are not accepted after an order has been confirmed and shipped. Please ensure all details are correct before confirming your order.

6. Customer Responsibilities

  • Ensure the product is inspected upon delivery for any visible defects or damages.
  • Provide accurate and complete contact and shipping information to avoid delays.
  • Retain a copy of your order confirmation and any related communication for reference.

7. Contact Us

If you have any questions or concerns about your order, or if you wish to discuss a defective or damaged item, please reach out to us via email at [email protected].